FAQ

Frequently Asked Questions

1. I am not very good with technology, is this system easy to use?

Yes! The technology behind this reliable, robust system may be sophisticated, but to use it is simple and easy. It requires no special training.

2. I am working within a tight budget, what can TextMine offer me?

TextMine offers:

Free trial
No set-up fee
No support costs
Free software
No tie-ins
Transparent pricing system. See our prices for yourself.

3. How do you keep my information secure?

Data are maintained on a secure server. Secure Sockets Layer (SSL) is used for the synchronizing process between PC and TextMine and is used for the secure portions of the website.

4. How does TextMine protect my personal and private information?

Please see our Privacy Policy for further information.

5. What are the requirements for using TextMine?

Online:
Any Internet-ready PC with web browser

SMS:
A GSM mobile telephone

PC (optional):
The TextMine Sync application requires the following:

  • Microsoft Outlook 2000
  • Windows 2000
  • Microsoft Internet Explorer 5.5 or later

6. I have forgotten my password, how do I obtain a new one?

If you forget your password, please e-mail support quoting your:

  • user name
  • mobile number.
  • Please also let us know the current e-mail address which you would like us to use.

7. What Personal Information Management (PIM) applications does TextMine support?

TextMine currently supports Outlook 2000 in standalone (single user) mode. Of course, any user can immediately begin using TextMine online.

8. Some of my contacts do not have a mobile phone, is this a problem?

No – the text message can be sent to a landline and received as a voicemail.